Privacy Policy
This Privacy Policy explains how Ronin Slots collects, uses, stores and protects personal information belonging to players who register and play on this website. It covers the categories of data we handle, the reasons we process that data, how cookies are used, the circumstances in which information may be shared with third parties, how long data is retained, and the rights available to players resident in New Zealand. By registering an account you acknowledge that your information will be processed in the manner described below. Anyone under the age of 18, the legal minimum age for gambling participation in New Zealand, is not permitted to create an account, and any personal data submitted by a person who does not meet this age requirement will be removed once identified.
Information We Collect
When you register, deposit, play, withdraw, or contact support, we collect a range of personal information necessary to operate an account, verify identity, and meet legal obligations. This information is gathered directly from you, generated through your use of the site, or, in limited cases, obtained from third parties involved in identity checks or payment processing. We do not collect more data than is reasonably required for account administration, security, compliance and customer support.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity data | Name, date of birth, address | Age and identity verification, fraud prevention |
| Contact data | Email address, phone number (if provided) | Account communication, security alerts |
| Account data | Username, password, account preferences | Account access and management |
| Financial and transaction data | Deposit and withdrawal records, wallet addresses, payment method details | Processing payments, resolving disputes, meeting financial regulations |
| Technical data | IP address, device type, browser type, login timestamps | Security, fraud detection, site functionality |
| Usage data | Game history, session length, bonus activity, comp point activity | Account management, responsible gaming monitoring, support |
| Communication data | Support chat logs, emails sent to us | Resolving queries and complaints |
How We Use Personal Information
Personal information is used to create and administer player accounts, verify identity in line with know-your-customer obligations, process deposits and withdrawals, detect and prevent fraud or misuse, and provide customer support through live chat and email. Data is also used to monitor for signs of problem gambling, apply any limits or exclusions a player has requested, and maintain records required for regulatory or audit purposes. Where a player participates in bonus offers, comp point programs, or the loyalty tiers described in our terms and conditions, account activity relating to wagering and eligibility is reviewed to confirm the relevant conditions have been met. We do not use personal information for purposes unrelated to account operation, security, compliance and support without an appropriate basis for doing so.
Cookies and Similar Technologies
Ronin Slots uses cookies and similar tracking technologies to operate the website, remember login sessions, understand how the site is used, and support security functions such as detecting unusual account activity. Cookies are small text files stored on your device that allow the site to recognise your browser on return visits. Some cookies are strictly necessary for the site to function, such as those maintaining your logged-in session, while others support analytics or help us understand aggregated player behaviour so the platform can be improved over time.
Most browsers allow you to view, manage, and delete cookies through their settings. You can choose to block or delete cookies, although doing so may affect certain features of the site, including the ability to remain logged in or to access parts of the platform that rely on session data. Continuing to use the website after cookies have been enabled in your browser is treated as acceptance of their use for the purposes described here.
Legal Basis for Processing
We process personal information on grounds that include the performance of the contract formed when you register an account, compliance with legal and regulatory obligations such as identity verification and anti-fraud checks, and legitimate interests in maintaining a secure, fair, and properly functioning platform. Where consent is the applicable basis, for example for certain optional communications, that consent can be withdrawn at any time by contacting support through the channels described later in this document.
Sharing of Information with Third Parties
Personal information may be shared with carefully selected third parties where necessary to operate the service. This includes payment processors and cryptocurrency network providers involved in handling deposits and withdrawals, identity verification providers used for automated know-your-customer checks, IT and hosting providers who support the technical infrastructure of the site, and regulatory or law enforcement bodies where disclosure is required by law. We do not sell personal information to third parties for marketing purposes. Any third party engaged to process data on our behalf is expected to apply appropriate safeguards and to use the information only for the purposes agreed.
Data Retention
Personal and transaction data is retained for as long as an account remains active and for a further period afterwards where retention is required to meet legal, regulatory, tax or audit obligations, or to resolve any outstanding dispute or complaint. Once data is no longer required for these purposes, it is deleted or anonymised in line with our internal data handling practices. Where a player has closed an account or requested erasure, some limited records may still need to be kept for a period where a legal obligation to do so applies.
Data Security
We apply technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure or loss. This includes secure storage of account credentials, restricted internal access to personal data, and the availability of two-factor authentication as an additional account protection option for players who wish to use it. Financial transactions, including cryptocurrency deposits and withdrawals, are processed through methods designed to protect payment details during transmission. While reasonable safeguards are in place, no system can be guaranteed completely free of risk, and players are encouraged to use strong, unique passwords and to keep login details confidential.
Your Rights
Depending on applicable law, players may have rights in relation to their personal information, including the right to request access to the data held about them, to request correction of inaccurate information, to request deletion of data where retention is no longer required, and to object to certain forms of processing. Requests relating to these rights can be made by contacting support through live chat or email, and any request will be reviewed and responded to within a reasonable timeframe. Where a request cannot be fulfilled in full, for example because certain records must be retained for regulatory reasons, an explanation will be provided.
Age Verification and Data of Minors
Ronin Slots does not knowingly collect personal information from anyone under the age of 18. Identity verification procedures, including the automated checks referenced in our know-your-customer processes, are designed in part to confirm that account holders meet the minimum legal age for gambling in New Zealand. If it comes to our attention that an account has been opened by someone under this age, the account will be closed, any associated activity reversed where appropriate, and the personal data deleted, subject to any legal retention requirement.
Responsible Gambling and Data
Information about deposit activity, session length, and gameplay patterns may be reviewed as part of our approach to identifying signs of at-risk behaviour, in support of the responsible gambling tools available to players. Players who wish to apply deposit limits, cool-off periods, or self-exclusion can do so by contacting support, and details of any such request are recorded solely for the purpose of enforcing that limit or exclusion. Further information on the tools available and on organisations that support players experiencing difficulties with gambling can be found on our dedicated responsible gaming page.
Bonus-Related Data
Where a player participates in any bonus arrangement, including a welcome offer, reload bonus, free spins promotion, or comp point program, transaction and gameplay data relevant to that bonus is retained to confirm that applicable conditions, such as wagering requirements or maximum bet limits, have been satisfied. This data is also used to determine eligibility where a bonus is restricted to certain deposit methods, minimum deposit amounts, or specific games. Full bonus conditions, including wagering multipliers and maximum bet restrictions while a bonus is active, are set out in our terms and conditions rather than in this policy, which deals only with how associated data is handled.
International Data Transfers
Because payment processing and certain technical services may involve providers located outside New Zealand, personal information may in some cases be transferred to or processed in other jurisdictions. Where this occurs, we expect the receiving party to apply data protection standards consistent with the principles described in this policy. Players who have questions about where specific categories of their data are processed can raise this through support.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, the services offered, or legal requirements. Where changes are significant, reasonable efforts will be made to bring them to the attention of registered players, such as through an on-site notice or a message to the email address on file. Continued use of the account after such changes take effect is treated as acceptance of the updated policy.
Contacting Us About Privacy
Questions, requests, or concerns relating to this Privacy Policy or to the handling of personal information can be directed to our support team, available through live chat or email at any time. Where a query cannot be resolved by the first point of contact, it can be escalated to casino management for further review. We aim to respond to privacy-related enquiries within a reasonable period and to provide a clear explanation of the outcome of any request made under this policy.